MaltaMedia.com

The Consumer Affairs Directorate within the Consumer and Competition Department (CCD) is currently investigating the discontinuation of the broadcasting of the Living TV and Comedy channels from the Melita and GO platforms.

A total of four complaints have so far been registered by the Department. The Directorate has sought to liaise with the service providers with the aim of reaching an amicable solution. Over the past days the CCD has repeatedly attempted to set meetings with both Melita and GO. However the management of both companies has so far been unavailable for discussion. Meetings will take place next week.

The CCD investigation has to establish whether the service providers had the rights to provide such service, the terms and conditions under which this service was sold, and ultimately, whether they are effectively in breach of consumer law. If the behaviour of the service providers is effectively found to constitute an unfair commercial practice, the Directorate will act in accordance with the relevant provisions of the Consumer Affairs Act, which also empower the Director to impose an administrative fine should an infringement be found.

CCD also wants to establish whether both companies were and/or are in breach of the agreements entered into with their paying clients and whether customers should receive refunds after the discontinuation of the mentioned channels from their respective platforms.

CCD points out that the whole investigation exercise is meant to safeguard consumer interest. Any CCD decision on the matter will be communicated to the general public in due course and it will be applicable to all Melita and GO clients.